Privacy notice

Last updated October 16, 2026.

Information you provide

When you request a consultation, we collect your name, business name, email address, and the details you submit about your website and project. Phone numbers, website addresses, preferred times, and additional messages are optional. Please do not send passwords, payment card details, government identification numbers, or other sensitive information through the form.

If you book an appointment, we also store the selected time and consultation goal. In a protected client portal, we store your website brief, comments, change requests, and approval responses. Staff may add business visit notes and project photos, logos, PDF documents, and text files. Only provide or share materials you are authorized to use.

How we use it

We use this information to respond to your request, arrange a conversation, prepare a proposal, deliver agreed services, and manage related client communications. Authorized team members can access relevant records in our business workspace.

Website operation and providers

The website and workspace use hosted infrastructure and a database to store records and private object storage for project files. Project files require staff sign-in and project access. Technical information, including your IP address, may be processed for security, request limits, and operation of the service. Staff sign-in and protected client portals use authentication cookies. Account preferences include your workspace theme. Our website does not currently add advertising trackers.

If configured and used, Stripe processes one-time payments and any agreed recurring maintenance subscriptions on its own checkout page, Resend handles outgoing email, and Zoom handles business calls and its own sign-in. These providers process information under their respective privacy policies. We do not store payment card numbers or Zoom passwords in the workspace. Opening the staff Zoom panel connects to Zoom.

Website availability monitoring makes requests to the public websites staff choose to monitor. Stored results include the website address, response status, timing, and recent check history. Automated checks may run while the workspace is closed.

Retention and requests

We retain records as needed for business communications, service delivery, and applicable recordkeeping obligations. To ask about your information, request a correction or deletion, or tell us to stop contacting you, use our consultation form and identify your request. We may need to verify your identity and retain information required for legal or accounting purposes.